Last updated: [January 5, 2026 ]
We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully.
📦 Returns
We accept returns under the following conditions:
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The product must be unused, unworn, and in its original packaging
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Return request must be made within 7 days of delivery
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The product must be damaged, defective, or incorrectly delivered
⚠️ Products returned due to change of mind may not be eligible.
❌ Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products (not caused by us)
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Items without original packaging
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Personal care / hygiene products (if opened)
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Products bought on sale or clearance
💸 Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed within 5–7 business days.
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Refunds are issued via the original payment method or store credit, depending on the case.
💵 Cash on Delivery (COD) Orders
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For COD orders, refunds will be provided as:
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Bank transfer
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Store wallet / store credit
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(Details will be shared after return approval)
🚚 Return Shipping
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If the return is due to our mistake (wrong or damaged item), return shipping will be covered by us.
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If the return is for other reasons, shipping costs may be deducted from the refund.
📞 Contact Us
To request a return or refund, please contact us with your order number and issue details via our Contact Us page or email:
📧 [infoshopsmarttrend@gmail.com]